Privacy Policy

Vacations by Steve & Simona is Steve and Simona, a family that rents two cabins in Pigeon Forge and Sevierville, Tennessee. This policy covers www.bookourhomes.com, the in-cabin guest guide, and the messages we send. Questions? Message us on Facebook or reply through your booking.

• When you book: name, email, phone, payment details (handled by our booking provider, Hospitable, and its payment processor; we never see your full card number), dates, party size, and messages you send us.
• When you sign up for updates: name (optional), email and/or mobile number, which cabin you're interested in, and your confirmation that the details are yours.
• During a stay: if you booked through Airbnb or VRBO, the reservation details those platforms share with us (including a relay email or masked number); anything you type into the guest guide, such as feedback or a checkout tap; when you open the guide link from your booking messages, the time, your IP address, the referring page, and your browser type, so we know the link reached you; and basic device information from the in-cabin tablet.
• On the website: standard analytics (pages viewed, device type, approximate location) through Google Tag Manager and the Meta pixel. These run only on the public pages, never in the guest guide.
• At the cabins: motion-activated cameras face the driveway only, for safety. They never face indoors.

• To run your stay: door codes, check-in details, replies to your questions, and letting housekeeping know the cabin is ready (through your booking platform, email, and the guest guide).
• To confirm it's really you: a one-time email link and, if you opted in to texts, a "reply YES" text when you sign up.
• To send you openings and direct-booking offers by email and, only if you ticked the text-message box, by text, a few times a year.
• To keep the cabins and guests safe, and to meet our legal and tax obligations.

Marketing text messages are sent by Vacations by Steve & Simona, our registered messaging brand, only to people who ticked the separate text-message box when signing up. They cover open dates and direct-booking offers for the cabins you picked. Message frequency varies; expect a few texts a year. Message and data rates may apply. Reply STOP at any time to cancel and HELP for help. Consent to texts is not a condition of booking. Messages about a stay itself (door codes, check-in details) come through your booking platform or email, not this program.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are shared only with our messaging provider (Twilio), solely to deliver the messages.

Only the services that run the business, and only what they need:

• Hospitable (bookings, calendar, guest messaging) and its payment processor.
• Airbnb / VRBO, if that's where you booked: they already hold your details under their own policies.
• Twilio (texts), Google (email, analytics), Meta (website analytics), Supabase and Vercel (hosting and storage).
• Law enforcement or authorities when the law requires it.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Booking records are kept as long as tax and accounting rules require. Sign-up details are kept until you unsubscribe or ask us to delete them. Feedback and guest-guide activity are kept while they're useful for running the cabins, then removed.

• Unsubscribe from texts by replying STOP; from email with the link in any email, or by writing to us.
• Ask us what we hold about you, to correct it, or to delete it: message us on Facebook or through your booking. We answer within 30 days.
• Block cookies and analytics in your browser; the site still works.

The website and sign-up are for adults. Bookings must be made by an adult. We don't knowingly collect information from children online.

If this policy changes in a way that matters, we'll update the date at the top and, for anything significant, tell people on our list.